FAQ

Fitch Lumber offers friendly, local delivery, ensuring you get the building materials you need on time. With a fleet of piggyback trucks, box trucks, and flatbeds, we can often offer same or next-business day delivery on in-stock materials. We do not offer out-of-state delivery.

Fitch Lumber accepts returns within thirty (30) days of the original purchase date, unless otherwise specified below. The items must be in their original packaging and must be in resalable condition. The item must not have been damaged during use. Upon return, a credit amounting to the original purchase price will be issued to your bank or to your credit card.

Please take note that we do not accept returns on custom, made-to-order, or special-order items.

Returns of damaged or defective items may also be processed within 30 days of the original purchase date. Original shipping fees of defective items will automatically be refunded. Please have the defective items stored in their original packaging and accompanied by their original invoice.

In the rare event of an order/delivery error on our part (i.e. shipping of an incorrect item), we will issue a refund for any applicable shipping cost. Please present your original invoice and keep the product’s original packaging to ensure the quick processing of your request.

All cancellation requests must be provided in writing within a minimum of 24 hours from the original order date. Cancellation requests can be submitted via email, text, or in-person.

Please be advised that vendors may still impose fees for administrative or delivery expenses.

Fitch Lumber does not accept cancellations for custom-made or special-order items. Once special orders are submitted to the vendor, production automatically begins and cannot be cancelled. Fitch Lumber reserves the right to refuse the cancellation requests if there is no error in the product, order, or delivery information.